Essai Gratuit

Collision d’agents[Explained]

What is an agent collision?

Imagine the situation when two agents are viewing and trying to make updates to the same ticket. Agent collision is a special feature, which alarm agents, when situation like this happen. Agents will see a signal on the ticket that who’s viewing and answering the ticket. It is a kind of prevention to avoid the problems.

Use this feature and never be worried about sending a double reply. Try Agent collision in your LiveAgent and use it with the To-solve algorithm.

Learn more about Agent collision in LiveAgent.

Collision d’agents[Explained]

Retour au glossaire Créez un compte gratuitement

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.