Collision d’agents[Explained]

What is an agent collision?

Imagine the situation when two agents are viewing and trying to make updates to the same ticket. Agent collision is a special feature, which alarm agents, when situation like this happen. Agents will see a signal on the ticket that who’s viewing and answering the ticket. It is a kind of prevention to avoid the problems.

Use this feature and never be worried about sending a double reply. Try Agent collision in your LiveAgent and use it with the To-solve algorithm.

Learn more about Agent collision in LiveAgent.

Collision d’agents[Explained]

Retour au glossaire

Notre site web utilise des cookies. En continuant, nous supposons que vous nous autorisez à utiliser des cookies, comme indiqué dans notre politique de confidentialité et de cookies.

.