Qu’est ce que la portée d’un ticket d’agent ?
Usually, in smaller companies every agent is able to see all information. In big corporations, on the other hand, there are much secret information. Agent ticket scope helps to define, what tickets and information are agents able to see. Every agent is assigned to a ticket scope with a different accesses. Some agents can see everything, some just information assigned to them. Admins can define to which departments will an agent has access.