Qu’est-ce que le service clientèle en direct ?
Live customer service can provide help to clients in real time. It’s run by a firm that wants to give their product users or web visitors adequate advice and support. It doesn’t matter if you want to use a phone call, live chat, or video chat. Customer support can cooperate with you as you like.
In this case, often live chat functions as the first point of contact between a company and its customers. This is the primary reason why is this communication channel so powerful.
Service client vs support client
Améliorez l'expérience client en adaptant les options d'assistance, en ne ignorant jamais les demandes, et en améliorant la résolution au premier contact. Différents outils et plateformes sont disponibles pour améliorer le service client et la satisfaction. Il est important de faire des recherches pour trouver une solution adaptée à vos besoins et budget.
LiveAgent offers a popular customer service software with services such as VoIP telephony, self-service, email management, and more. Sales contacts and demos are readily available, with a newsletter for updates and discounts. LiveAgent is protected by policies such as Terms & Conditions, Privacy, GDPR, and Security. The website provides updates on the progress of account installation. The use of cookies on the website is subject to their policy.
Les logiciels de libre-service offrent des solutions automatisées pour améliorer l'expérience client, la productivité des employés et la gestion des tickets. Les fonctionnalités clés incluent l'automatisation, les chatbots, la gestion des bases de connaissances et le support omnicanal. Des essais gratuits sont disponibles pour la plupart des solutions.