Essai Gratuit

Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Transfert assisté [Explained]

Qu’est ce qu’un transfert Assisté ?

Dans le vocabulaire de la télécommunication, le transfert assisté signifie que l’appel peut être transféré à un autre utilisateur qui est capable de prendre l’appel. Dans LiveAgent, le transfert assisté attend jusqu’à ce qu’il soit récupéré, rejeté ou simplement sans réponse. Ensuite l’appel est transféré à un second agent.

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FAQ

What is an attended transfer?

Attended transfer is one that waits during incoming calls to end a call until it is answered, rejected or missed by another agent. Your agents don’t have to make your customers wait unnecessarily. The caller is suspended and the connection is established with the agent. If the agent fails to answer, the call is returned to the previous agent.

How to issue an attended transfer?

If you want to start a supervised transfer during a conversation with a client, you can start it by selecting a connection with another agent. The new connection is then active and the first is placed on hold.

Who can assist or serve an attended transfer?

Attended transfer can be handled by any agent connected to LiveAgent. This is a function that enables more effective customer service and higher productivity.

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