Transfert assisté

Qu’est ce qu’un transfert Assisté ?

Dans le vocabulaire de la télécommunication, le transfert assisté signifie que l’appel peut être transféré à un autre utilisateur qui est capable de prendre l’appel. Dans LiveAgent, le transfert assisté attend jusqu’à ce qu’il soit récupéré, rejeté ou simplement sans réponse. Ensuite l’appel est transféré à un second agent.

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FAQ

What is an attended transfer?

Attended transfer is one that waits during incoming calls to end a call until it is answered, rejected or missed by another agent. Your agents don’t have to make your customers wait unnecessarily. The caller is suspended and the connection is established with the agent. If the agent fails to answer, the call is returned to the previous agent.

How to issue an attended transfer?

If you want to start a supervised transfer during a conversation with a client, you can start it by selecting a connection with another agent. The new connection is then active and the first is placed on hold.

Who can assist or serve an attended transfer?

Attended transfer can be handled by any agent connected to LiveAgent. This is a function that enables more effective customer service and higher productivity.

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