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What is a ticketing system?
A support ticketing system is an essential part of help desk software, that allows customer representatives to be effective and organized. A ticketing management system receives a customer request for support and it automatically creates a ticket. Then a certain agent is responsible for resolving the ticket in the servicedesk software. In an IT ticketing system, you are able to manage ticket responsibilities too.
LiveAgent’s simple ticketing system also alerts you whenever you’re about to start answering a ticket that another agent is working on.
Ticketing system for customer service is a really useful tool that helps each staff member to be more organized and efficient. This managing system also has an impact on costs, sales, revenue, customer satisfaction and it is a great time-saver. It is like an advanced version of an email management software, that can usually handle many more inbound channels.
Frequently Asked Questions
How do you define a ticketing system?
The IT ticket system is a management tool that processes and catalogs customer submissions. It is an essential part of the help desk software and allows customer service representatives to be efficient and organized when dealing with customer issues.
Does every business need a ticketing system?
If you sell products or services and want to be recognized on the market and be able to compete with other companies, you will need ticketing systems software. It allows you to automate work, organize notifications, provide efficient service, prioritize tasks and easily transfer tickets between agents.
Is LiveAgent a ticketing system?
LiveAgent is one of the popular ticketing systems. It automatically tracks and converts all customer requests into tickets, regardless of the communication channel. The interface is intuitive and allows for efficient operation.
Fournissez un excellent service client.
LiveAgent offre une plateforme de service client tout-en-un avec des intégrations multiples, une académie de connaissances, des modèles personnalisables, des webinars et des ressources. Le logiciel offre également un chat en direct rapide, un centre d'appels intégré et une solution de suivi des affiliés.
Système de ticketing informatique
Le système de ticketing informatique de LiveAgent est un outil essentiel pour gérer les demandes de support client et les requêtes internes en IT. Découvrez ses fonctionnalités et inscrivez-vous pour un essai gratuit.
Fournissez un excellent service client.
LiveAgent offre une plateforme de service client omnicanal, y compris un système de tickets avancé, un chat en direct rapide et des intégrations avec de nombreux outils. Avec des fonctionnalités telles que des modèles personnalisables, des webinars et des vidéos, LiveAgent est un outil essentiel pour les équipes de service client.
